Lou Perales.com

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I am a dedicated, hard working individual with more than 8 years of results driven technical support and development or consulting of database-driven web applications. I have the ability to troubleshoot, diagnose, and resolve complex technical issues. I am skilled in data analysis, technology using a variety of computer support applications, and object oriented programming with creative problem resolution capabilities.

Strengths Include:

• Probing and listening
• Excellent written and verbal communication skills
• Dependable and consistently prioritize to meet deadlines
• Work Well with others at all levels of the organization
• Technical proficiency in learning new and emerging technologies

Projects completed as an independent consultant.

• Created the website: www.christiewalheim.com
  The website was written in C# with an SQL Server 2005 backend and features the use of the jQuery javascript library for the slideshow on the homepage.
• Developed a website for the City of Cibolo, Texas
  Written using C# with an SQL Server 2008 database. The website showcases an improved navigation menu and a Flash banner. The Flash banner connects to a database to randomly load images and includes a content management system to add/delete images as needed by client.
• Consulted with the owners of Capital Contractors on how to improve the efficiency of their website.

An independent consultant contracted by Booz Allen Hamilton to provide continued technical services for the development of various projects.

• Created the Army KM Gap and Requirement Scoring Web Tool used to collect survey results. The web application was written in C# and features the ability to import/export data to ensure quality assurance.
• Developed the Project Financial Reporting Access Stand-alone Database for accurate tracking of hours and costs associated with a given contract. Main features include the importing of an Excel file, formatted monthly reports, burn rate graphs and the ability to export reports to Excel.

Provide web development, database administration, and application programming services to support various client expectations. Work with an internal team to design, implement, and maintain source code for web resources to include database design and implementation, application programming as well as programming to support development and consuming of web services written in C# and VB.NET.

Provided advisory and technical assistance services as a Help Desk team member in support of the Air Force’s Public Key Infrastructure System Program Office at Lackland AFB. Primary roles included providing current, critical information and training on the various Public Key Infrastructure (PKI) software and its components to Air Force military, civilian, and government contractor personnel.

• Provided database, website, and programming support as needed. Maintained, updated, and produced software code with knowledge base articles for troubleshooting various programming related issues.
• Developed the Air Force’s Cryptologic Systems Group at Lackland AFB website, written in ASP that utilized the Asynchronous JavaScript and XML (AJAX) protocol. The site contained a dynamic search feature connected to an Oracle database.
• Produced an Air Force Real Property Agency (AFRPA) web site using the Dreamweaver MX HTML Editor. The project required the need to record any and all public comments concerning the O’Hare AFB landfill. The site was written in ActionScript running on a ColdFusion MX server connected to an SQL Server 2005.
• Development of the conversion of legacy courseware to web-based training using advanced distribution learning concepts for the Air Education and Training Command (AETC) Accounting Liaison Office (ALO) at Randolph AFB. Responsible for programming, testing, and implementing solutions using Java, graphic design software and ActionScript technologies.

Developed performance reports for the improvement of daily call center management. Specialized in ad-hoc reporting, database systems, systems quality control and internal improvements.

• Conducted analysis on data strategies resulting in the organization of a monthly reporting package for senior management.
• Designed and implemented an MS Access database of performance data which was utilized by all supervisors. This resulted in global adoption of the database and improved availability and sharing of information.
• Maximized efficiency of a relational database by analyzing data elements, grouping data requirements and eliminating data redundancy for the storing, tabulating and summarizing of feedback from customer surveys.
• Created Intranet website to quickly and efficiently disseminate information for the support of a 15-person research team which increased business opportunities.
• Consulted with department heads in migrating database for 300+ employee organization.
• Assumed control of collaborative database after analyst left department. Completed any new development and design changes.
• Developed, coached and mentored employees through on-the-job participation.
• Increased productivity by automating computer operations, effectively managing system conversions and the introduction of new technology.

A.A.S. Computer Programming – currently attending San Antonio College